A1 About reservation.
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How do I make the reservation?
Reservation can be made by online or call our call center at 050-5805-0383. If there is any change or cancellation regarding the reservation, please call our call center.
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How long is the reservation valid?
The validity of the reservation depends on the time period stated in the tour package. Reservation can be made during that time period as long as there is seat available. However, no reservation can be made after the stated time period regardless of available seat or not.
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If I am traveling with a companion, can we ride the same bus even if we get off at a different stop?
It is okay to travel with a companion even if both of you are getting on or getting off at a different stop. But must call us at 050-5805-0383 and let us know after the reservation is completed. Please note that in some routes we might not be able accept companions traveling together but getting on or getting off at different stops.
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If I am traveling with a companion for a round trip, can our departure or return date be different?
In this case, please call us after the reservation and let us know whether the departure or return date is the same day.
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Did not receive the RESERVATION CONFIRMATION RECEIPT by mail?
Normally, the RESERVATION CONFIRMATION RECEIPT will be send to the email address you inputted during booking within 5 minutes (About 30 minutes if our server is busy) after the reservation is completed. If you did not receive the RESERVATION CONFIRMATION RECEIPT, either the reservation is not completed or the email address given by you was wrong. In that case, plese call us.
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What is the RESERVATION CONFIRMATION RECEIPT?
The RESERVATION CONFIRMATION RECEIPT is a receipt of your reservation that we email to you. Please keep this receipt and show it to our staffs during the day of travel.
A2 About payment.
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How can I pay?
Payment can be make by credit card and at convenience stores.Please note that if you select to make. payment at convenience stores and if payment is not received within 3 days from the time of booking, the reservation will be automatically cancelled.(In the case which the reservation is made 2 to 7 days before the departure date, payment has to be made the day after the booking. And in the case which reservation is made a day before or on the same day of departure, payment has to be made by 17:00PM on the departure date)
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Is there a receipt if I make payment with a credit card?
There will be no receipt when making payment with a credit card. Please check the bill from your credit card company.
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Which credit card can I use to make payment?
We accept VISA and MASTERCARD.
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Which convenience store can I make payment at?
You can make payment at any LAWSON or FAMILYMART. Depending on the convenience store, payment method is different, please read the payment method. ( You can read about the payment method of different convenience stores in here also )
You will get a receipt after making payment at the convenience store, please keep it until departure.
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What will I receive after making payment at the convenience store?
You will get a receipt for your payment at the convenience store. Please bring the RESERVATION CONFIRMATION RECEIPT and the receipt from convenience store on the day of departure.
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If I did not pay before the latest payment date, will my reservation be cancelled?
If payment is not confirmed at the time of latest payment date. Your reservation will be automatically cancelled. Please note that payment can be make until 19:00PM on the last day of the due date. In case you made payment after 19:00PM, please call us to let us know because our computer system will automatically cancel your reservation since it is not programmed to confirm payment after 19:00PM.
A3 About changes to your reservation or cancellation.
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What happens if I want to change or cancel my reservation?
Please call us at 050-5805-0383 if you want to change or cancel your reservation. Please note we do not accept notification of change or cancellation of your reservation by email. If our call center is closed, please call us the next day regarding the change or cancellation of your reservation.
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Can I change the bus stop where I get off?
If you want to change the bus stop where you want to get off, please call us a day before departure. We can not accept notification by email. Please understand there are times where you can not change the bus stop that you want to get off.
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About refunding.
【In the case of credit card】If we have already charged to your credit card, we will deduct the change fee or cancellation fee and refund the remaining balance into your bank account. Please note that the fee for the bank transfer will be the responsibility of the passenger. You will be able to confirm the refund within 3-7 days.
【In the case of convenience store】We will deduct the change fee or cancellation fee and refund the remaining balance into your bank account. Please note that the fee for the bank transfer will be the responsibility of the passenger. You will be able to confirm the refund within 3-7 days.
A4 About the bus.
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Can I request the location of my seat?
No, you may not.
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Are there blankets on the bus?
No, there are no blanket on the bus.
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Is there a break for going to toilet?
All buses will stop at a service areas for a break every 2-3 hours.
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Is the bus non-smoking?
All the buses are NON-SMOKING. Passenger who smoke will have to smoke at service areas during break time.
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Is there space to put my suitcase?
Please note that there are times that our buses have space for big luggages and there are times there is not enough space for big luggages. We recommend you to send your big luggages(Please note we are not responsible for the sending fee).
A5 After you arrive at the bus stop for departure.
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About the ticket.
Our service is ticketless. Before boarding our buses, just show our staffs at the bus stop your RESERVATION CONFIRMATION RECEIPT from email if you made payment with credit card or the receipt of payment if you paid at a convenience store.
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How should I check in if I can not print out the RESERVATION CONFIRMATION RECEIPT?
Our service is ticketless. Before boarding our buses, just show our staffs at the bus stop your reservation number on the RESERVATION CONFIRMATION RECEIPT (From Email) if you made payment with credit card or the receipt of payment and reservation number if you paid at a convenience store.
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What should I do if I can not find the bus stop on the day of departure?
Depending on your destination, some destination we do not have emergency contact number available. It is best you check the map of the bus stop we provided beforehand.
